Workplace Essentials – All Modules – Online Learning – Version 3.0

Workplace Essentials online is a pre-employment training program based on National Occupational Standards. It was developed specifically for new entrants to the workforce, or for those looking to upgrade their skills. It teaches transferable skills that are required for successful employment in any occupation. The online learning covers 16 major skills areas in 10 modules, including having a positive attitude, showing responsibility, showing adaptability, using communication skills, using numeracy skills, using computers and technology, and more.

While the material in Workplace Essentials is applicable to any industry, it also includes additional information specific to the tourism sector. This online learning is excellent preparation for candidates pursuing the Workplace Essentials Certificate.

Learners will have access to the online learning for one year after starting the course, and will receive a reminder email thirty days before their access ends.

Once you’ve completed all modules of an online course, please email info@emerit.ca if you would like a “Certificate of Achievement” that you can add to your professional development portfolio.

This course contains ten modules plus an assessment module:

MODULE 1 - MAKING A GREAT IMPRESSION

  • Earning respect
  • Be responsible
  • Being mentally and physically fit for work

MODULE 2 - DEVELOPING YOUR THINKING SKILLS

  • Putting your thinking skills at work
  • Making good decisions
  • Solving problems effectively

MODULE 3 - DEVELOPING YOUR JOB SEARCH SKILLS

  • Apply for jobs
  • Prepare your portfolio
  • Write an effective resume
  • Find job opportunities
  • Prepare a cover letter
  • Prepare for your interview
  • Conduct yourself professionally during an interview

MODULE 4 - MEETING EMPLOYER EXPECTATIONS

  • Understanding your workplace
  • Exceeding expectations

MODULE 5 - BUILDING POSITIVE WORKPLACE RELATIONSHIPS

  • Being a good co-worker
  • Communicating effectively

MODULE 6 - MANAGING YOUR WORK

  • Increasing productivity
  • Managing information

MODULE 7 - BEING A CUSTOMER SERVICE STAR

  • Mastering service essentials
  • Providing great service in difficult situations

MODULE 8 - STAYING SAFE

  • Working safely
  • Contributing to a safe work environment
  • Being prepared for emergencies

MODULE 9 - USING TECHNOLOGY AT WORK

  • Embracing technology at work
  • Using computers appropriately

MODULE 10 - USING NUMBERS AT WORK

  • Using money math
  • Personal budgeting
  • Controlling inventory
  • Using other numeracy skills

END OF MODULE ASSESSMENT

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