The downloadable version of this National Occupational Standards Version 4 document represents the knowledge, skills and attitudes required to be considered competent as a Housekeeping Room Attendant. These standards are full of practical information that will help Housekeeping Room Attendants offer quality service.
Updated in 2013, these standards are the basis of the current Certification program.
Welcoming International Visitors resources are online factsheets full of useful information on how to better serve visitors from four o... [More]
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