This online course is an excellent resource to help you prepare for the current certification program. This innovative training is based on current industry National Occupational Standards. Your access to this Emerit online product will expire one year from the activation date. You will receive a reminder 30 days prior to expiration.
Once you’ve completed all modules of an online course, please email info@emerit.ca if you would like a “Certificate of Achievement” that you can add to your professional development portfolio.
This course contains three modules, plus bonus access to Providing Quality Service: essential customer service training for all frontline tourism and hospitality employees.
MODULE 1 - Operational Procedures
- Follow Office Routines
- Follow Safety Procedures
MODULE 2 - Visitor Services
- Providing Services to Visitors in Person
- Handling Difficult Situations
- Provide Services to Visitors at a Distance
MODULE 3 - Sales and Marketing
- Sell Products and Services
- Use Social Media
This product is no longer available.